To put in simple words, to me the service at Castrol Bike Zone, Velacherry is horrible!!!
Few days back when I left my bike for service to this people, they said that there is a major problem in the engine. To fix that problem it would cost INR 8k +.
Since that was a little big amount, I asked them to only service the bike then and I would do that reboring in the coming month.
The bike was not ready at the promised time. I had to call them several times to get my bike.
When I took my bike after the service, there was a strange rattling sound coming from the engine. They argued that sound was already there when I left the bike for service. They said that the sound was because of that engine problem. They added that if I dont do that reboring, smoke emission will be more, milage/pick up will go down and many more threatening blah blah blah
After one week the sound started increasing. This time I took the bike to a near by authorized hero honda dealer. Their mechanic inspected the noise and said there is nothing to worry about engine, the problem might be with the small timer chain within the engine. They quoted only 800/- for this.
Later when they checked the engine, they found nothing was wrong with the timer chain. They only had to tighen the chain and replace the cam chain. They charged only Rs. 300/- for this.
Now my bike is smooth and normal.
For such a small problem, those people at the Bike Zone wanted Rs 8000+. If I had listened their words, then it would have been a loss on my part. How cheap they were to cheat me, who didn't know much about the engine details of the bike.
From the internet, I find that I m not the only victim for these people. There are many incidents like this. Now I doubt, if they themselves had loosened that chain to increase the noise in my engine.
Whatever it may be, now they have lost another customer. I feel the small workshops on roadside are more loyal to customers than this branded service center.
Hope they correct themselves in future, so that such things don't happen again.